Please note that all exchange/return claims should be made within 24 hours of delivery.
No exchanges are permitted, unless the product is defective or expired. All such exchanges need to be done within 24 hours of delivery.
For any cancellation of an order after 2 hours of order confirmation, a 15% restocking fee will be charged.
For orders above 50kgs , that require palletization will include an additional cost of MX$400 pesos for shipping. In case of cancellation of such order after 4 hours, apart from the 15% restocking fee , the palletization fee of MX$400 will be charged.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any questions at firstname.lastname@example.org.